Get in Touch
Questions about an order, a CoA request, partnership inquiries — we are here for all of it.
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Mon – Fri, business hours
Domestic shipping from both hubs
Common Questions
Quick answers before you write in.
We respond to all emails within 24 hours on business days. For urgent order issues, include your order number in the subject line.
Yes. Email us with your batch number or order ID and we will send the full HPLC certificate within a few hours.
Orders can be modified or cancelled within 2 hours of placement. After that, fulfilment may have already started. Email us immediately and we will do our best.
We ship across the USA and to most EU countries. Use your shipping address at checkout — unsupported countries will be flagged before payment.
More answers in our .